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Refund & Cancellation Policy
Thank you for shopping with X2 Nutrition Zone ! We want you to be completely satisfied with your purchase. Please review our refund and cancellation policy below:
Order Cancellation:
Cancellation Window: You can cancel your order within 24 hours of placing it. To initiate a cancellation, please contact our customer service team at [Customer Service Email/Phone Number].
Non-Cancellable Items: Orders that have already been shipped or products marked as non-cancellable cannot be canceled.
Refund Policy:
Eligibility for Refunds: To be eligible for a refund, the product must be unused, unopened, and in its original packaging. Refunds will only be processed for products returned within 10 days of delivery.
Non-Refundable Items: Opened products or those that are damaged due to customer negligence are not eligible for refunds.
Return Process:
Initiate a Return: Contact our customer service to request a return authorization. Include your order number and the reason for the return.
Return Shipping: Customers are responsible for return shipping costs unless the product is defective or incorrect.
Inspection: Once we receive the returned product, it will be inspected. If approved, your refund will be processed within 7-10 business days to your original payment method.
Refund Processing Time:
Refunds may take 5-10 business days to reflect in your account, depending on your bank or payment method.
Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost to you.
Customer Responsibility:
Please ensure that the items being returned are packaged securely to prevent damage during shipping.
For any questions or assistance regarding our refund and cancellation policy, please reach out to our customer support team at [Customer Email or Contact X2nutritionzone1@gmail.com/ 9560021518 ].
Thank you for choosing X2 Nutrition Zone .